A Bombardier Dash 8 Q400 turboprop operated by WestJet preparing to land at Vancouver International Airport. The airline has announced increased daily service on their Nanaimo-Calgary and Nanaimo-Vancouver routes beginning Aug. 14 and Oct. 28. The additional routes are seasonal and will end in late April. (Nicholas Pescod/NEWS BULLETIN)

Transportation watchdog launches inquiry after WestJet bumps passengers

Airlines have no obligation to pay customers for delays or cancellations considered out of its control

Canada’s transportation watchdog is launching an inquiry into how WestJet Airlines Ltd. handles its passengers during schedule changes after an incident last month saw travellers bumped without compensation.

The Canadian Transportation Agency says the probe into WestJet’s tariff — its contract with customers — follows a complaint after a Canadian couple en route to Italy were bumped from their flight out of Edmonton.

According to media reports, WestJet told the pair they were not entitled to compensation because the incident amounted to a “flight delay” rather than a “denial of boarding.”

ALSO READ: New airline regulations bring compensation for tarmac delays, over-bookings

Under Canada’s passenger bill of rights — partially implemented on July 15, a week before the flight — airlines have no obligation to pay customers for delays or cancellations considered out of its control. Delays within its control many not require compensation until Dec. 15, when the second phase of regulations comes into force.

Passenger rights advocate Gabor Lukacs says the incident underscores loopholes in the new rights regime — maybe more so than WestJet’s tariff — adding that it is unfortunate it took a media report to prompt the inquiry.

The agency says it has directed WestJet to provide information and will decide on next steps after it is received.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

Remembrance Day ceremonies in Tofino and Ucluelet

The Tofino Legion and Ucluelet Army, Navy and Air Force Veterans Club will host ceremonies today.

West Coast residents to decide on BC Transit service between Tofino and Ucluelet

Alberni Clayoquot Regional District must collect $550,000 a year from participating communities.

VIDEO: Frequent closures on only highway in and out of Tofino-Ucluelet expected to continue until Summer of 2020

“We’ve had 400 blasts to date and moved nearly 90,000 cubic metres of material.”

Tourists allegedly take dog from Tofino, owner pleads for help getting it back

“I just want his picture spread everywhere so that hopefully he can come back to me.”

BCTF rejects mediator’s recommendations for settlement

Negotiations between B.C. teachers and the province will continue

VIDEO: Hong Kong police shoot protester, man set on fire

It was the second protester shot since the demonstrations began in early June

Canada among three G20 countries least likely to hit emissions targets

It says Canada, South Korea and Australia are the farthest off

Conservatives’ Scheer wants Trudeau to open Parliament Nov. 25

That’s five days after Justin Trudeau is scheduled to swear in a new cabinet

Last remaining Centurion tank from the Korean War makes its journey ‘home’ to B.C.

Tank arrives in B.C. the day before Remembrance Day after a more than 4,500-kilometre transfer

‘Your vehicle burns a lot of fuel:’ Victoria drivers wake up to angry notes

‘This handbill was left on your vehicle because your vehicle burns a lot of fuel,’ notes read

Canadians mark Remembrance Day this morning

This year exactly 101 years to the day after the end of the First World War

Devils strike early, hang on for 2-1 win over Canucks

Vancouver now 0-8-3 in last 11 games versus New Jersey

Carbon monoxide poisoning incident brings dangers of the gas to light

Island community adult and child go to hospital for treatment

Zombie debt will haunt more Canadians as scourge of indebtedness rises: experts

Total debt per consumer has surged to $71,979 in the second quarter

Most Read