A food delivery person wears a face mask as they walk away from a downtown Vancouver restaurant with a pick-up on Thursday, Dec. 3, 2020. THE CANADIAN PRESS/Marissa Tiel

A food delivery person wears a face mask as they walk away from a downtown Vancouver restaurant with a pick-up on Thursday, Dec. 3, 2020. THE CANADIAN PRESS/Marissa Tiel

Late food, CERB and soiled mattresses: E-Comm releases worst 911 calls of 2020

Here are the top worst 911 calls of 2020, and who you should call instead

Emergency dispatchers serve an important purpose here in B.C. They direct police, fire and medical services to people in need, often at the worst times in their lives.

But in 2020, a few people got confused as when to call E-Comm 911, which operates emergency dispatch centres in B.C., and when to leave the phone alone.

And that error can have serious consequences.

“Our goal each year with this list of nuisance calls is to drive home the message that we need the public’s help to keep 9-1-1 lines free for people experiencing real emergencies who need immediate assistance from police, fire or ambulance agencies,” said Kaila Butler, E-Comm senior communications specialist.

Here are the top worst 911 calls of 2020, and who you should call instead:

Complaining that their food delivery driver did not deliver their meal

Aside from Amazon, no one benefitted from lockdowns more than food delivery services. And while your takeout burger might be the highlight of your day when everything else is closed, it’s not an emergency. Instead, try the restaurant or your delivery person. But remember: be nice.

READ MORE: B.C. caps restaurant delivery fees at 15%, temporarily

Enquiring if there is a full lockdown for COVID-19

Speaking of lockdowns, it’s been a roller coaster ride this year. What’s open, what’s closed, what’s allowed and what will net you a $230 ticket has been a source of confusion over the past few months. Luckily, it’s all compiled on the B.C. government’s website.

Wondering if having a trampoline is illegal during COVID-19

We can answer this one: As long as you don’t throw a party, you’re free to bounce the day away.

Asking for assistance to apply for CERB

The rollout of the Canada Emergency Response Benefit was a mixed bag. For many who lost their jobs to the pandemic, it was a lifeline. But it was confusing. While CERB ended in the fall, you can read all about the new benefits here.

READ MORE: CERB recipients should be prepared to pay income tax on payments, experts say

Complaining that the mattress they had purchased second hand was more soiled than advertised

It’s oft-repeated advice that you shouldn’t buy mattresses second hand, but if you’re concerned you should probably contact the seller.

Reporting that their bank card was stuck in the ATM

This is one for your bank, not 911. Call their customer service and see if you can put a freeze on your debit card in lieu of calling emergency dispatch.

Reporting their neighbour for smoking in a non-smoking building

If it’s a municipal rule, try your local bylaw officers. If not, the people to call are your landlord or your building’ management.

Enquiring about how to enter a career in law enforcement

Try “[city name] police careers” in Google.

Confirming the time

So many options: your watch, your cellphone, your laptop, your car radio, even your microwave.

Asking for help because they were locked out of their car

Any towing services, BCAA or your local locksmith would be happy to help you.

READ MORE: Small parking stalls and late-night vacuuming: Top 10 absurd 911 calls in 2019


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Best of 2020

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The Independent Investigations Office of B.C. is investigating the shooting of an Indigenous woman in the Ucluelet First Nation community of Hitacu. (Black Press Media file photo)
NTC president calls for ‘massive change’ after Indigenous woman shot by police in Hitacu

“We need to get to the root of what is actually happening with the RCMP and our communities”

Hotel Zed Tofino has won a Vancouver Island Real Estate Board Commercial Building Award. (Westerly file photo)
Hotel Zed Tofino wins commercial building award

Vancouver Island Real Estate Board holds virtual gala.

The District of Ucluelet is fast-tracking temporary use permits for RVs/campervans as seasonal housing. (Westerly file photo)
Ucluelet reviews 11 applications for RVs as seasonal housing

“Housing is so essential to everyone, and an issue that cases a lot of stress to business owners.”

A bullet hole is seen in the windshield of an RCMP vehicle approximately 4 km from Vancouver International Airport after a one person was killed during a shooting outside the international departures terminal at the airport, in Richmond, B.C., Sunday, May 9, 2021. THE CANADIAN PRESS/Darryl Dyck
Homicide team IDs man in fatal YVR shooting as police grapple with spate of gang violence

Man, 20, charged in separate fatal shooting Burnaby over the weekend

Dr. Victoria Lee, CEO of Fraser Health, hosts an update on efforts to contain B.C.’s COVID-19 transmission in Surrey and the Fraser Valley and protect hospitals in the Lower Mainland, May 6, 2021. (B.C. government video)
B.C.’s COVID-19 infection rate slowing, 20 more people die

Deaths include two people in their 40s, two in their 50s

Oak Bay resident Hugh Thompson died Friday, May 7. (GoFundMe photo)
Oak Bay dad dies mountain biking near Shawnigan Lake

Community rallies around family with online fundraiser

The Canadian Forces Snowbirds are in the Comox Valley for their annual spring training. Photo by Erin Haluschak
Suspected bird strike on Snowbirds plane during training in Comox

Pilot followed protocols and landed the aircraft on the ground without any problems

The Village on Third in Nanaimo won the Judges’ Choice award as top overall entry at the Vancouver Island Real Estate Board Commercial Building Awards. (Photo submitted)
Top developments north of the Malahat honoured by Vancouver Island Real Estate Board

Nanaimo’s Village on Third takes top honour at VIREB Commercial Building Awards

BCIT. (Wikimedia Commons)
BCIT apologizes after employee’s ‘offensive and hurtful’ email leaked to Métis Nation

BCIT says employee’s conduct has been investigated and addressed

An adult male yellow-breasted chat is shown in this undatd photograph on lands protected in collaboration between the En’owkin Centre and Penticton Indian Band with support through ECCC. The rescue from near extinction for a little yellow bird hinges on the wild rose in British Columbia’s Okanagan Valley, a researcher says. THE CANADIAN PRESS/HO, A. Michael Bezener/ En’owkin Centre 2020 *MANDATORY CREDIT*
Rare yellow birds need wild roses to survive in British Columbia: researcher

The importance of local wild roses emerged over a nearly 20-year experiment

RCMP officers search around rows of luggage carts as screens block off an area of the sidewalk after a shooting outside the international departures terminal at Vancouver International Airport, in Richmond, B.C., Sunday, May 9, 2021. THE CANADIAN PRESS/Darryl Dyck
Police say gang conflict in Metro Vancouver may be behind shooting death at airport

Police said this generation of gangsters is taking things to new level and have no regard for community safety

RCMP are looking for information on an alleged shooting attempt near an elementary school in Smithers March 10. (Phil McLachlan/Capital News/Stock)
UPDATE: Man killed in brazen daylight shooting at Vancouver airport

Details about the police incident are still unknown

Most Read