Kids Help Phone to launch 24/7 online chat for B.C. youth

The youth counselling service says the move comes to meet greater needs by kids in Canada

Kids Help Phone will be offering their live chat service 24/7 in Canada by the end of 2018, as more youth turn to counsellors through instant messaging rather than over the phone.

“[We’ve been] doing about half of our service through phone and half through live chat,” chief youth officer Alisa Simon said.

The nationwide youth counselling service started the online instant-messaging option for 40 hours a week in 2013, after seeing more young people wanting to reach out “with their fingers instead of their voice,” she said.

The response was huge. “They were reaching out with really serious concerns – a lot of conversations about suicide, abuse and neglect.”

So many youth prefer instant messaging because of the increased sense of anonymity, Simon said, and because they aren’t comfortable speaking about their problem and can review the conversation.

Simon said round-the-clock service, thanks to a $1-million donation by the Royal Bank of Canada, will especially help youth in B.C., who could only use it until 11 p.m. previously.

“What we found was that a lot of youth were coming to the chat service when it would be closed,” Simon said. But those kids wouldn’t necessarily call the 24/7 phone line.

READ MORE: Have you talked to your kids about staying safe online?

WATCH: How to talk to your kids about 13 Reasons Why

In 2017, eight per cent of the instant messaging sessions at Kids Help Phone came from B.C. – a number anticipated to increase.

Kids in Canada are most likely to reach out to counsellors with issues of anxiety. Suicide is often the third most common issue in other provinces, but it’s the second most common in B.C. More youth here also speak out on abuse than in the rest of the country.

“The good news is that every time those young people reach out to us, we have a moment where we’re able to save their lives,” Simon said. “The courage that it takes those young people to reach out in those really dark moments is really important to us.”

Youth can visit kidshelpphone.ca to chat with a counsellor, or call 1-800-668-6868.

If you or anyone you know needs support for depression or suicide-related mental health problems, call the Canadian Assistance in Suicide Prevention 24/7 hotline at 1-888-353-2273.


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

Trapped humpback whale freed from salmon farm near Tofino

“All of these problems could be solved by the farms moving onto land and getting out of the ocean.”

Ucluelet police searching for missing man

Ucluelet police are asking for the public’s assistance in locating a missing 29-year-old.

VIDEO: Santa visits Tofino

The event included a hearty breakfast, highland dancing and a Purple Dragon demonstration.

Strong winds expected to hit north, west Vancouver Island: Environment Canada

Environment Canada said southeast winds will reach speeds of 70 to 90 kilometres per hour

It’s the last day to vote in B.C.’s referendum on electoral reform

Ballots must now be dropped off in person to meet the deadline of 4:30 p.m.

VIDEO: Santa visits Tofino

The event included a hearty breakfast, highland dancing and a Purple Dragon demonstration.

Federal government plans examination of coerced sterilization

The Liberals have been pressed for a rapid response to recent reports on the sterilizations

Huitema, Cornelius named 2018 Canadian Youth International Players of the Year

Huitema was captain of Canada’s fourth-place team at this year’s FIFA U-17 Women’s World Cup

Canada not slowing emissions from oil and gas: environmental groups

New report released at the United Nations climate talks in Poland

Liberal Party moves Trudeau fundraiser from military base

The fundraiser is scheduled for Dec. 19, with tickets costing up to $400

Pipeline protesters arrested at B.C. university

Three protesters were arrested after TRU property allegedly vandalized with red paint

Goodale to ‘examine’ transfer of Rafferty to medium-security prison

Michael Rafferty was sentenced to life in prison in 2012 in the kidnapping, sexual assault and first-degree murder of Tori Stafford

‘Abhorrent’ condition of autistic B.C. boy shows flaws in care system: report

‘Charlie’ was underweight and ‘covered in feces’ when he was removed from his mom’s care

Minister appoints former CIRB chair to resolve Canada Post labour dispute

Postal workers engaged in weeks of rotating walkouts

Most Read