Island Health remains committed to a new Island-wide paperless diagnosis and treatment recording and patient tracking system being implemented first at Nanaimo Regional General Hospital

Island Health maintains controversial paperless system safe, working as planned

Officials say technical support for new electronic record system will continue at Nanaimo hospital until doctors and nurses are up to speed

A controversial new electronic record-keeping system at Nanaimo Regional General Hospital continues to be implemented, and is safe and working as planned according to Island Health.

Despite a report doctors in the emergency room and intensive care unit had stopped using the $178-million iHealth system May 25, all information continues to be input and recorded using that system, Island Health vice-president of communications Toni O’Keeffe told the News Bulletin in an email.

“The iHealth system is working as it should, and NRGH, including the emergency department, has not gone back to paper,” O’Keeffe said. “All orders are still being input into iHealth electronically. To assist some doctors in adapting to the technology, we have provided support  from clinical staff that are entering the orders for doctors. This support is available 24 /7.”

Since its introduction in Nanaimo and Parksville March 19 as a test run for future implementation Island-wide, iHealth has been criticized for slowing diagnosis and treatment speeds as health practitioners struggle to adjust. Island Health has chalked the difficulties up to an expected learning curve but some insiders have privately indicated some problems may be the fault of the system itself.

O’Keeffe, however, said the system is working as intended and there have been no incidents or harm related to wrong information or wrong dosages. On the contrary, she said, it is preventing that from happening.

“Across the country, thousands of medication mistakes are made daily due to human error, and this system is designed to catch them. (It) will produce a warning when an order is entered, for example, if the dosage is too high for a patient’s weight, if the drug is not appropriate for a particular disease or if there’s a drug conflict.

“The system will and already is improving the quality and safety of care. The challenges we have had are related to work flow. It takes time for users to become proficient in the use of system like this.”

She acknowledged the documentation has been particularly challenging in the busy emergency department.

Dr. Drew Digney, emergency and trauma site chief for Nanaimo, did not respond to an interview request. Nanaimo area doctors were expected to meet this week to discuss the situation and debate what action they may need to take, if any.

O’Keefe said Island Health will continue to work side-by-side with employees, make modifications where necessary, and provide additional technical support until staff is comfortable with the technology.

“We recognize that this change has been a challenge for some providers while other providers have had no problems adjusting to the new system,” she said. “Implementing a system transformation of this scope is difficult and we have always known that once implementation began we would need to make modifications along the way.

“The system is safe and it is doing what it is intended to do.”

Follow me on Twitter @JohnMcKinleyBP

Just Posted

Extreme waves and king tides expected around Tofino and Ucluelet this weekend

Extreme wave hazard warning at the Pacific Rim National Park Reserve.

Strong winds up to 100 km/h for parts of Vancouver Island

Wind warning in effect for north, east and west Vancouver Island into Saturday morning

Ucluelet says goodbye to town’s only sports bar

“It started off big and we’re on the backside of the mountain now.”

B.C. storm totals $37M in insured damages

The December storm wreaked havoc on B.C.’s south coast

Four Tofino businesses up for Vancouver Island Excellence Awards

Tofino’s business community is shining with four Vancouver Island Business Excellence Awards… Continue reading

VIDEO: U.S. Congress to probe whether Trump told lawyer Cohen to lie

At issue is a BuzzFeed News report that about negotiations over a Moscow real estate project

Rookie Demko backstops Canucks to 4-3 win over Sabres

Young Vancouver goalie makes 36 saves to turn away Buffalo

Charges upgraded against mother of murdered B.C. girl

Kerryann Lewis now faces first- rather than second-degree murder in the death of Aaliyah Rosa.

UPDATE: Injured firefighter in stable condition

Kelowna fire crews responded to a blaze at Pope’sGallery of BC Art & Photography on Friday

Rare ‘super blood wolf moon’ takes to the skies this Sunday

Celestial event happens only three times this century

Arrest made after historic B.C. church hit by arson

The fire at the 150-year-old Murray United Church in Merritt was considered a possible hate crime

B.C. dangerous offender in court for violating no-contact order, sends letter to victim

Wayne Belleville was shocked to see a letter addressed to him from his shooter, Ronald Teneycke

Man blames his loud car radio, sirens for crash with B.C. ambulance

Tribunal rejects bid to recoup ICBC costs after crash deemed 100-per-cent his fault

Ferry from Port Hardy to Bella Coola expected to set sail this summer

Its first in-service route will sail in central coast waters on May 18, 2019.

Most Read