consumer

Vancity online banking remains down for 3rd day

Credit union has ruled out hacking and data breaches as reasons for outage but cause still unknown

As Vancity credit union enters its third day of online and some core banking services being down, its CEO says technicians are continuing their work on solving the matter.

In a video posted Saturday, Tamara Vrooman said there’s concern over a large volume of data stored in the background during the outage.

“It’s important that we test and release that data in a structured way to ensure the system is fully functional. That work is ongoing, and I don’t yet have an estimate when it will be complete,” she said.

The disruption, which started at midnight on Wednesday, is impacting Vancity’s app and online banking platform. Debit and credit transactions have not been affected.

It’s still unknown exactly what caused the crash, but the company said it has ruled out any kind of hacking or data breach.

“Clearly, three days of system outage is not what we would expect, it’s not what you would expect and it’s not good enough. I apologize for the inconvenience that I know this is placing on our members,” Vrooman said.

The credit union has extended hours at branch locations, and says it will cover any penalties or service charges that clients incur due to the outage.

Like us on Facebook and follow us on Twitter.

Just Posted

Strong winds expected to hit north, west Vancouver Island: Environment Canada

Environment Canada said southeast winds will reach speeds of 70 to 90 kilometres per hour

It’s the last day to vote in B.C.’s referendum on electoral reform

Ballots must now be dropped off in person to meet the deadline of 4:30 p.m.

Property assessments to rise again on Vancouver Island

Some areas could see their assessments spike as much as 20 per cent

Wet snow, rain expected on Vancouver Island this weekend

Environment Canada issued a special weather statement on Dec. 7

Tofino’s Crystal Cove and Ocean Outfitters win Vancouver Island EcoStar Awards for green steps

“Tourism is a privilege and our organization takes our ecological footprint seriously.”

VIDEO: This B.C. school leads country in vaccine donations to UNICEF

Federally funded Kids Boost Immunity uses quizzes to earn vaccinations

Boeser scores 3, Pettersson has 5 points as Canucks hammer Blues

Vancouver picks up impressive 6-1 win in St. Louis

B.C. police stop drunk driver who offered up burger instead of ID

Roadblock checks over the weekend found at least two other impaired drivers

In Canada, the term ‘nationalism’ doesn’t seem to have a bad rap. Here’s why

Data suggest that Canadians don’t see the concept of nationalism the way people do in the United States

Small quake recorded west of Vancouver Island

No injuries or tsunami warning after 5.4 rumble felt some 400 kilometres from Victoria

B.C. suspends Chinese portion of Asian forestry trade mission due to Huawei arrest

Huawei’s chief financial officer Meng Wanzhou was detained at the request of U.S. in Vancouver

Canadians spent $1.7 billion dollars online in December 2017

Online retail sales accounted for 3.4 per cent of total retail sales

2-year investigations nets $900,000 in refunds for payday loan customers

Consumer Protection BC says selling practices were ‘aggressive and deceptive’

China: Canada’s detention of Huawei exec ‘vile in nature’

Huawei is the biggest global supplier of network gear for phone and internet company

Most Read